Order Instructions

Payment Terms:
Customers ordering from within New Zealand may pay by store credit, direct bank transfer, bank deposit, or Credit Card/Debit. Payment is expected within 3 business days. We may cancel your order if payment is not received within 3 business days. If you run into trouble with payment, please contact us. We don't offer in-store payment as an option for online orders, please ensure that you have already sent through payment for your order before coming in to collect it.

Pick-up Orders:
Pick-up orders will be ready in store at 6pm the following business day(Tuesday-Friday) any orders made after 3pm on Friday may not be available until 6pm on Tuesday. You will receive an email stating when your order is ready to be picked up. Please be aware that pick-up orders can't be paid for in store.

Shipping Terms:
Unless otherwise stated, the majority of orders (not including pre-orders) process within one business day of the order being placed. The order will then be shipped within 2 business of being placed. In the rare case that an issue or delay occurs you will be notified via email as soon as we are made aware of the issue, this may cause the processing time to be extended.

Domestic/International Shipping Rates:

New Zealand Shipping Rates:

Standard delivery fees for customers in New Zealand start as low as $4.90 per order.
To ensure you get the delivery service that is perfect for you we have a wide range
of shipping options available with varying price points. Once you have chosen the items
you wish to purchase you will be prompted to choose out of 2 delivery options. Tracked courier
orders come with free signature required that can be disabled upon request.
 
Tracked Courier: Starting at $4.90
Tracked courier is available for all items in our online store. Tracked Courier orders are delivered
via courierpost and come with full tracking and insurance.For all tracked courier deliveries you will receive a tracking link as soon as the order has been dispatched.*
*TCG singles orders over $80 receive free tracked courier shipping. None TCG singles orders over $200 receive free tracked courier shipping. 
 
Rural Tracked Courier $9.90
For Rural addresses you will be prompted to pay another $5 on top of your standard delivery fee,
this is due to the increased charges we receive when shipping to rural addresses. Again all rural
tracked courier deliveries will receive a tracking link as soon as we have dispatched the order.

Australian Shipping rates:

Standard delivery fees for customers in Australia start as low as $7.00 per order. Orders being shipped
to Australia are shipped via untracked post, tracked post, and tracked courier. Once you have chosen
the items you wish to purchase you will then be prompted to choose a method of delivery. For any
none TCG singles orders please contact us to work out a shipping rate for the item(s).
 
Untracked Post: $7.00
Untracked post shipping is available for TCG singles orders only. Untracked post orders 
are sent via courier post, once your order has been dispacthed with untracked post shipping
you will receive a notification informing you that your order has been dispatched.
 
Tracked Post: $15.00
Tracked post shipping is available for TCG singles only. Tracked post orders are sent with 
courier post and contain limited tracking. Once tracked post orders are dispatched you will
receive a tracking link and notification.*
*All orders over $200 will receive free tracked post shipping
 
Tracked Courier: $27.00
Tracked courier shipping is available for TCG singles only. Tracked courier shipping is sent
via EMS shipping. Tracked Courier orders will contain exact tracking as your order makes it's way to you.
You will receive an email containing your tracking link and notification
 
United States Shipping Rates:
 
Standard shipping rates for customers in the United States start as low as $15.00. Orders being
shipped to the United States are shipped via tracked courier and tracked post. Once you have chosen
the items you wish to purchase you will be asked to select a shipping option in the checkout. For
any none TCG singles orders please contact us to work out a shipping total.
 
Tracked Post: $15.00
Tracked post shipping is available for TCG singles only. Tracked post orders are sent with 
courier post and contain limited tracking. Once tracked post orders are dispatched you will
receive a tracking link and notification.*
*All orders over $300 will receive free tracked post shipping
 
Tracked Courier: $40.00
Tracked courier shipping is available for TCG singles only. Tracked courier shipping is sent
vis EMS shipping. Tracked Courier orders will contain exact tracking as your order makes it's way to you.
You will receive an email containing your tracking link and notification

Malaysia Shipping Rates:
 
Standard shipping rates for customers in Malaysia start as low as $15.00. Orders being
shipped to Malaysia are shipped via tracked courier and tracked post. Once you have chosen
the items you wish to purchase you will be asked to select a shipping option in the checkout. For
any none TCG singles orders please contact us to work out a shipping total.
 
Tracked Post: $15.00
Tracked post shipping is available for TCG singles only. Tracked post orders are sent with 
courier post and contain limited tracking. Once tracked post orders are dispatched you will
receive a tracking link and notification.*
*All orders over $300 will receive free tracked post shipping
 
Tracked Courier: $40.00
Tracked courier shipping is available for TCG singles only. Tracked courier shipping is sent
vis EMS shipping. Tracked Courier orders will contain exact tracking as your order makes it's way to you.
You will receive an email containing your tracking link and notification

*For any enquiries regarding international shipping delays/errors please contact us within 10 days of receiving your shipping notification or else our postal service may be unable to provide compensation.

Frequently Asked Questions:
Q: When do orders get processed?
A: We print out orders at approximately 10am Monday to Friday. We then start the process of compiling your cards and other items and then packaging them for shipping. We keep an eye on incoming orders during the course of the day and orders received before 3pm will generally catch that day’s courier.
 
Q: What is your shipping target?
A: We aim to ship orders within 24 hours of receiving them. Orders received after 3pm on a Friday and on Saturday/Sunday will be shipped on the following Monday. Orders made on public holidays will also be delayed until the next working day.
 
Q: When do orders get sent?
A: Orders get shipped out 3 times a day, at 11am, 1pm, and 4pm. The shipping option we use is overnight for courier bags so if it ships on a Tuesday you should receive it Wednesday.
 
Q: Can I get items delivered on Saturday?
A: Unfortunately Saturday delivery is no longer an option that we provide.
 
Q: How do I know my order has shipped?
A: On the day your order is shipped you will receive a confirmation email. This confirms your order has been sent. You should also receive an automated tracking email sent via our courier service.
 
Q: My order hasn’t arrived. What should I do?
A: If your chosen shipping method was courier, check your email for a tracking link, this should have been sent to you the day your order was shipped out. If you still have issues contact us and we can have the courier company investigate.
 
Q: I haven’t received a confirmation email or received my item. What should I do?
A: From time to time we may have to delay your order. This may be due to not having the correct card or product in stock. Generally if this is the case we will email you to advise of the cause. If you have not heard from us please contact us immediately and we will investigate.
 
Q: I’m missing a card/have the wrong cards in my order, what should I do?
A: Please contact us with the problem and we will try and fix it ASAP.
 
Q: I've just put in a pick up order and want to come and pick it up immediately. Will it be ready?
A: Pick up orders are available to be picked up the following business day at 6pm, any orders made between 3pm on Friday - 3pm on Tuesday will not be available for pick up until 6pm that Tuesday.
 
Q: The new Magic set is out on Friday. Why can’t I receive my pre-order on Friday?
A: New Magic products are always released on a Friday. Hasbro, who produce Magic the Gathering prevent us from shipping earlier than the release date. All new release items will be shipped on release date and no earlier.
 
Q: I have just made a large single cards' purchase, do you offer free shipping?
A: If your order is over $80.00 (and does not contain any sealed products) you are eligible for free domestic Courier shipping.
 
Q: I forgot to order something else I wanted, do I have to pay for shipping again?
A: You may not have to pay for shipping again. Contact us to confirm if our web team has packed your order yet. If they have not, let them know that you want to combine shipping and place another order; select pickup in-store and in the note's field, include the following: "Combine shipping with #XXXXX". If you don’t contact us first, there is no guarantee that your orders will be combined and you may have to pay for shipping to get your second order sent out.
 
Q: What is a random booster/sleeve?
A: Random boosters/sleeves are usually offered at the check-out, and can be added to your order; please note that the packs are random and only for the game Magic: The Gathering. The random boosters usually come from either standard legal sets or recently standard legal sets. Duplicates may occur. Random sleeves are usually a pack of 50 count sleeves; with a random colour selected.

Q: I've received a damaged item, what do I need to do to fix this?
A: If you've received an item from us and it is damaged/defective please email us photos of both the damaged item and the packaging that the item came in, this way we can begin the replacement process ASAP..